Customer Service & Office Manager

Matrix Recruitment

Offaly; Kildare, Laois

Matrix Recruitment Group are recruiting for a CUSTOMER SERVICE & OFFICE MANAGER, for our Client who is based in Co. LAOIS. This is a Permanent job, reporting to the Regional Franchise Manager . You will provide full administrative and Customer Service support to all areas of the business. and be responsible for acting as a liaison between customers (internal & external), providing operational support and assisting in the day-to-day smooth running of the organisation. Key duties & responsibilities: Understand and use the FMS (Freight Management System) – cross-training will be provided. Provide timely reports and documentation when required. Ensure efficient filling of records and documents. Ensure office equipment is appropriately used and maintained. Maintain a professional Clean office appearance. Liaise with other members of the organisation when required. Open, maintain and update customer accounts when required. Supervise banking and batching of sales. Understand and use CRM (customer relationship management) systems such as FMS, OES and OTIS or such like, when required. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Ensuring timely management and closure of all customer service queries/issues. Undertake other tasks as directed. What are we looking for? Experience working as Customer Service/Office Administrator/ Office Manager. Professional telephone manner. Excellent organisation and communication skills. Computer literate – Microsoft Suite and CRM System. Motivated and willing to progress. Excellent time management skills. Strong team player with excellent interpersonal skills. Multi-task and work on own initiative in a busy environment. Has a ‘can do attitude’ with great attention to detail. Apply for this job now by sending in your most up-to-date CV to Carol or get in touch for a full job description on 059 9139070. Matrix Recruitment Group is committed to providing a professional service where all CV's are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent. This job originally appeared on RecruitIreland.com.

2238 days ago