Beechfield Healthcare is seeking to hire a Customer Services/ Telesales Representative to join their office support team.

The ideal candidate will have min 2-3 years' experience working in a back-office function dealing with customers, processing orders and generating invoices. You should be fully MS Office proficient. Experience of using Accounting/ERP systems would be an advantage. There is also a strong sales element to the role dealing with telephone enquiries and showroom customers. Experience of high-volume data entry is a distinct advantage.

Roles and Responsibilities:

• Dealing with all aspects of customer orders.
• Dealing with inbound sales enquiries and managing private customer sales pipeline.
• Dealing with product returns and credit notes.
• Dealing with customer enquiries, requests, backorders and record management.
• Keeping customer informed in accordance with set KPI's while customer queries/escalations are being resolved.
• Managing spare parts and responding to customers’ parts queries.
• Liaising with Warehouse staff and other client offices.
• Supporting sales teams & managers.
• Providing administrative support to other departments, as required.

Qualifications and Experience:

• Candidate will ideally have at least three years previous experience in a similar role, ideally in a service environment of a distribution or manufacturing company.
• Excellent verbal & written communication skills.
• Distribution/Medical Equipment experience desirable.
• Good working knowledge of Microsoft Office Applications (MS Excel & Word) and order processing experience desirable.

The successful candidate will be:

• Flexible, hardworking and enjoy working with people.
• Articulate, courteous with a friendly telephone manner.
• Ability to work well under pressure while adhering to strict deadlines. 
• Independent but able to work well as part of a team and to help out with other office tasks as needed.
• Willing to work outside of normal working hours as required, during busy periods or while supporting project work.

Remuneration

• Salary: Negotiable
• Generous Sales Commission Structure
• Hours: 9.00am-5.30pm Monday-Friday
• 20 Days Holidays
• Contributory Pension Scheme